Telecalling Team Leader

Astrotel Pvt ltd wants to bring on a Telecalling Team Leader for its Kakadeo, Kanpur team. You can earn up to ₹25,000/month. There are 4 open positions.

Employer’s description

Manage And Supervise A Team Of 8-10 Tele Calling Executives. Monitor Daily Calls, Performance, Attendance, And Targets. Motivate The Team And Provide Regular Coaching And Feedback. Handle Customer Escalations And Ensure Smooth Day-To-Day Operations. Prior Bpo/Call Center Team-Handling Experience Preferred. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

What you will do

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• You will log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.

Who can apply

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English and Hindi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• A patient, calm under pressure attitude

Salary and benefits

The salary for this role is ₹15,000 – ₹25,000 per month.

Job at a glance

• Location: Kakadeo, Kanpur, Uttar Pradesh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 4
• Employment type: Full time
• Work mode: Office-based
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday

Apply today and take the next step in your career with Astrotel Pvt ltd.