Team Leader

Start your next role as a Team Leader with Atc Infocom Solutions in Okhla, Delhi. You can earn up to ₹35,000/month.

Employer’s description

A Highly Organized And Results-Driven Customer Support Team Leader With Proven Experience In Managing Support Operations, Leading Teams, And Ensuring Excellent Customer Satisfaction. Skilled In Monitoring Performance Metrics, Resolving Complex Customer Issues, And Implementing Process Improvements To Enhance Service Quality. Adept At Motivating. More Than 2 Years Experience Compulsory. | Type : Domestic, Outbound, Inbound | Languages : Hindi, English

Key responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

What we are looking for

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi, Inbound and Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Domestic, Outbound, Inbound
• Languages: Hindi, English
• Someone patient and customer-first

What you get

Salary: ₹20,000 – ₹35,000 per month, based on skills and experience.

Job at a glance

• Work location: Okhla, Delhi, Delhi
• Work mode: Work from office
• Vacancies: 1
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Click Apply to send your profile to Atc Infocom Solutions. It takes less than a minute.