Operation Executive

A new Operation Executive role is open at Atharv Eye Hospital Private Limited, Rajarhat, Kolkata. The pay goes up to ₹15,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Basic Excel | Skills Needed : Computer

What the job involves

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• You will log every interaction and its outcome in the support system.

Eligibility

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with Basic Excel, Computer
• Basic English
• More Than 2 Years Experience Compulsory.
• Basic Excel
• Skills Needed: Computer
• Someone patient and calm under pressure

Compensation

Compensation: ₹10,000 – ₹15,000 per month.

Job details

• Location: Rajarhat, Kolkata, West Bengal
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Atharv Eye Hospital Private Limited reviews applications regularly.