Chat Email Support Process Executiv...

Ather is hiring a Chat Email Support Process Executiv... in Sector 29 - Gurgaon, Delhi. There are 30 open positions. No experience? You can still apply. You can earn up to ₹24,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Punjabi, Bengali, English, Kannada

Salary

You will be paid ₹16,000 – ₹24,000 per month.

Roles and responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Eligibility

• Open to freshers
• Education: 12th Pass
• Good knowledge of Bengali, English, Kannada and Punjabi
• Good English
• Freshers can apply
• Languages: Punjabi, Bengali, English, Kannada
• A polite, calm under pressure attitude

Job details

• Location: Sector 29 - Gurgaon, Delhi, Delhi
• Openings: 30
• Employment type: Full time
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Ather.