Service Coordinator

Auto Power Gen Systems Pvt Ltd has an opening for a Service Coordinator based in Nanded, Pune. You can earn up to ₹25,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Who can apply

• 2+ years of experience in a similar role
• Education: Graduate
• Good knowledge of English, Hindi and Marathi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English

Roles and responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• You'll resolve queries and complaints with patience and accuracy.

Pay and perks

The salary for this role is ₹15,000 – ₹25,000 per month.

Job details

• Location: Nanded, Pune, Maharashtra
• Work mode: Office-based
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Working hours: 9:30 AM - 6:00 PM | Monday to Saturday

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