Process Coordinator

Join Auto Soultions as a Process Coordinator in Bawana, Delhi. There are 2 open positions. The pay goes up to ₹25,000/month.

Note from the employer

1. Check That All Systems And Processes Are Working Properly. 2. Identify If There Is Any Delay In The Work. 3. Follow Up With Team Members On Calls About Task Progress. 4. Give Reminders To The Team For Pending Work. 5. Make Sure All Work Is Completed On Time. More Than 2 Years Experience Compulsory.

Roles and responsibilities

In this role, you will:

• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Skills and qualifications

• 2+ years of experience in a similar role
• Education: Graduate
• Skills: Hindi and English, Complaint handling, Active listening, Typing speed
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Someone customer-first and patient

Salary

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

Position details

• Job location: Bawana, Delhi, Delhi
• Employment type: Full time
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | friday to sunday
• Work type: On-site
• Shift: 10:00 AM - 6:30 PM | friday to sunday

Ready to start? Upload your resume and apply to Auto Soultions today.