Embedded Software Developer

Autobit Iot Solutions Private Limited wants to bring on an Embedded Software Developer for its Vishnu Garden, Delhi team. You can earn up to ₹25,000/month. 2 candidates will be hired for this role.

Employer’s description

We Are Hiring A Technical Support Engineer For Gps/Vts/Iot Devices.Candidate Should Be Strong In Technical Analysis And Troubleshooting Of Gps Tracking Devices, Sim/Network Issues, Server Connectivity, And Device Data Flow. Basic Coding Knowledge Is Preferred So The Candidate Can Understand Logs, Protocol Strings, And Technical Logic. The Role Involves Root Cause Analysis, Coordination With Service/Backend/Production Teams, And Handling Device-Related Technical Complaints In A Structured Way. 1 - 2 Years Experience Compulsory.

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of Typing speed, Verbal communication, CRM tools and Active listening
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone polite and customer-first

Pay and perks

You will be paid ₹19,500 – ₹25,000 per month.

Your responsibilities

As an Embedded Software Developer, your work will include:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Job details

• Work location: Vishnu Garden, Delhi, Delhi
• Vacancies: 2
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time
• Work mode: Office-based

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