Call Center Floor Manager

Autoglobe Solutions Private Limited (AUTOAID) wants to bring on a Call Center Floor Manager for its HSR Layout Sector 2, Bengaluru team. The pay goes up to ₹33,000/month.

Employer’s description

Overseeing Overall Operational Performance, Team Coordination, Client Communication, And Service Delivery To Ensure Smooth And Efficient Roadside Assistance Operations. Monitor Live Calls, Crm Portals, Dashboards, Sla Adherence, Call Traffic, Eta Management, And Operational Workflows. Prepare Operational Reports And Performance Analysis. 1 - 2 Years Experience Compulsory. | Languages : Tamil, Telugu, Kannada, Malayalam, Hindi, English

Requirements

• 1–2 years of relevant experience
• Graduate or equivalent
• Skills: English, Hindi, Kannada, Malayalam, Tamil, Telugu
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil, Telugu, Kannada, Malayalam, Hindi, English
• You are customer-first and polite

Day-to-day work

• Follow call scripts and update customers on ticket status
• You'll identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Salary

You will be paid ₹30,000 – ₹33,000 per month.

Quick facts

• Work location: HSR Layout Sector 2, Bengaluru, Karnataka
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: Rotational Shifts | 6 days a week
• Work type: On-site
• Openings: 1

Click Apply to send your profile to Autoglobe Solutions Private Limited (AUTOAID). It takes less than a minute.