Customer Support Representative (Cs...

Ava Finance is looking for a Customer Support Representative (Cs... to join its team in Rama Mandi, Jalandhar. The team is filling 4 vacancies. The pay goes up to ₹40,000/month.

Note from the employer

We Are Looking For Someone Who Have Good Knowledge Of Financial Instruments, Experienced In Customer Support And Can Handle Complicated Tasks And A Good Team Player. 1 - 2 Years Experience Compulsory. | Type : International, Mutual Funds | Languages : English

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of English, International and Mutual Funds
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Mutual Funds
• Languages: English
• You are customer-first and patient

Roles and responsibilities

As a Customer Support Representative (Cs..., your work will include:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Compensation

The salary for this role is ₹25,000 – ₹40,000 per month.

Quick facts

• Location: Rama Mandi, Jalandhar, Punjab
• Employment type: Full time
• Shift: Rotational shifts & Rotational off
• Interview timings: Upon discussion
• Openings: 4
• Work mode: On-site

Apply today and take the next step in your career with Ava Finance.