Telecalling Team Leader

A new Telecalling Team Leader role is open at Ava Loans, Sector 2 - Noida, Delhi. The team is filling 5 vacancies. The pay goes up to ₹30,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales, Domestic | Languages : Hindi, English

What you will do

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.

Salary and benefits

The salary for this role is ₹22,000 – ₹30,000 per month.

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Domestic, English, Hindi and Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Domestic
• Languages: Hindi, English
• Someone polite and calm under pressure

Quick facts

• Work location: Sector 2 - Noida, Delhi, Delhi
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 5

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