Retention Manager

Join Avd Groups as a Retention Manager in Akurdi, Pune. The pay goes up to ₹30,000/month.

Note from the employer

Retention Manager (Education/Edtech): Manage Student Onboarding, Engagement, Attendance, And Retention. Coordinate With Internal Teams, Handle Student Concerns, And Reduce Cancellations. Requires 2+ Years Of Sales & Operations Experience And Strong Communication Skills. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Roles and responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.
• You'll follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Marathi
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• A calm under pressure, customer-first attitude

Salary and benefits

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

Job details

• Job location: Akurdi, Pune, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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