Telecaller

Avg Primetech is hiring a Telecaller in Koramangala, Bengaluru. You can earn up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What the job involves

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Who can apply

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with Complaint handling, Typing speed, Hindi and English, Verbal communication
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• A customer-first, polite attitude

Compensation

The salary for this role is ₹15,000 per month.

Quick facts

• Work location: Koramangala, Bengaluru, Karnataka
• Work mode: On-site
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Avg Primetech today.