Personal Loan Team Leader

Avnialina Management Consultants Private Limited wants to bring on a Personal Loan Team Leader for its Karkardooma, Delhi team. The team is filling 10 vacancies. Salary is up to ₹54,000/month.

Employer’s description

Manage Leads And Ensure Timely Follow-Ups. Handle Loan/Overdraft Telesales, Including Cold Calling And Conversions. Lead And Support The Team To Improve Performance. Monitor Targets, Track Results, And Prepare Reports. Resolve Customer Queries, Ensure Satisfaction, Drive Conversions, And Coordinate Smooth Processing. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Active listening, CRM tools, Verbal communication and Complaint handling
• No English required
• 1 - 2 Years Experience Compulsory.
• Someone patient and calm under pressure

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.

Compensation

Compensation: ₹22,000 – ₹54,000 per month.

Position details

• Work location: Karkardooma, Delhi, Delhi
• Work type: Office-based
• Job type: Full time
• Working hours: 10:30 AM - 7:00 PM | Monday to Saturday
• Openings: 10
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday

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