Team Leader (Tl)

Avnialina Management Consultants Private Limited is looking for a Team Leader (Tl) to join its team in Karkardooma, Delhi. The pay goes up to ₹40,000/month. The team is filling 30 vacancies.

Employer’s description

Manage Client Interactions And Handle Leads Generated Through Calling.Follow Up With Clients On Their Cases & Required Processes.Must Have Experience In Loan & Overdraft Telesales.Achieve Daily & Monthly Sales Targets Through Consistent Follow-Ups.Coordinate With Internal Teams For Faster Case Processing.Prior Experience In Cold Calling Is Required. 1 - 2 Years Experience Compulsory.

What the job involves

• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Salary

You will be paid ₹25,000 – ₹40,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of CRM tools, Verbal communication, Complaint handling and Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are patient and customer-first

Position details

• Work location: Karkardooma, Delhi, Delhi
• Job type: Full time
• Timings: 10:30 AM - 7:00 PM | Monday to Saturday
• Vacancies: 30
• Work mode: Office-based
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Avnialina Management Consultants Private Limited.