Telecalling Team Leader

Avnialina Management Consultants Private Limited wants to bring on a Telecalling Team Leader for its Karkardooma, Delhi team. The pay goes up to ₹54,000/month. There are 4 open positions.

Employer’s description

Monitor Leads & Ensure Timely Follow-Ups. Experienced In Loan/Overdraft Telesales, Cold Calling, & Conversions. Lead Team To Enhance Performance. Track Performance & Achieve Sales Targets. Prepare Reports On Productivity & Results. Resolve Queries & Ensure Satisfaction. Boost Conversions Through Sales Strategies. Coordinate For Smooth Processing.

Your responsibilities

Here is what a typical day looks like:

• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Compensation

The salary for this role is ₹27,000 – ₹54,000 per month.

Skills and qualifications

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Typing speed, Verbal communication, Hindi and English, Complaint handling
• Basic English
• Freshers can apply
• Someone patient and calm under pressure

Quick facts

• Location: Karkardooma, Delhi, Delhi
• Timings: 10:30 AM - 7:00 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time
• Vacancies: 4
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday

Apply today and take the next step in your career with Avnialina Management Consultants Private Limited.