Customer Support Executive Non Voic...

Axis Bank wants to bring on a Customer Support Executive Non Voic... for its Hi Tech City, Hyderabad team. 20 candidates will be hired for this role. You can earn up to ₹26,000/month.

Employer’s description

Handle Customer Queries Through Chat And Email Promptly And Professionally. Research, Locate, And Provide Accurate Information To Customers. Make Outbound Calls When Required (Semi-Voice Process Support). Identify Customer Needs And Determine The Best Solutions. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Hindi, English

Salary and benefits

Salary: ₹21,000 – ₹26,000 per month, based on skills and experience.

Roles and responsibilities

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You'll identify upsell opportunities where relevant.

Eligibility

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: Domestic, English, Hindi, Inbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Hindi, English
• Someone calm under pressure and patient

Job details

• Work location: Hi Tech City, Hyderabad, Telangana
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time
• Openings: 20
• Interview: 10:00 AM - 3:00 PM | Monday to Saturday

Apply today and take the next step in your career with Axis Bank.