Telecaller

Looking for a Telecaller role in Sunder Nagar, Ludhiana? Axis Enterprises is hiring now. No experience? You can still apply. You can earn up to ₹25,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary

You will be paid ₹17,000 – ₹25,000 per month.

What the job involves

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets

What we are looking for

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: Complaint handling, Typing speed, Hindi and English, Verbal communication
• Basic English
• Freshers can apply
• A customer-first, patient attitude

Position details

• Location: Sunder Nagar, Ludhiana, Punjab
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

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