Telecaller

Axis Max Life Insurance is hiring a Telecaller in Hayat Nagar, Hyderabad. The team is filling 2 vacancies. You can earn up to ₹18,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Key responsibilities

As a Telecaller, your work will include:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Salary

The salary for this role is ₹15,000 – ₹18,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of Verbal communication, Typing speed, CRM tools and Active listening
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are polite and customer-first

Position details

• Job location: Hayat Nagar, Hyderabad, Telangana
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Axis Max Life Insurance reviews applications regularly.