Telecaller

Axis Max Life Insurance wants to bring on a Telecaller for its Howrah Maidan, Kolkata team. Freshers can apply. Salary is up to ₹30,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.

Candidate profile

• Open to freshers
• Education: Tenth Pass
• Good knowledge of Hindi and English, Verbal communication, Typing speed and Active listening
• No English required
• Freshers can apply

Pay and perks

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

Quick facts

• Work location: Howrah Maidan, Kolkata, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1

Click Apply to send your profile to Axis Max Life Insurance. It takes less than a minute.