Bpo Executive

Ayirp Solutions wants to bring on a Bpo Executive for its Sector 63 - Noida, Delhi team. No experience? You can still apply. The team is filling 20 vacancies. The pay goes up to ₹25,000/month.

Employer’s description

Handle Inbound And Outbound Customer Calls.Resolve Customer Queries, Complaints, And Requests Professionally.Provide Accurate Information About Products And Services.Maintain Records Of Customer Interactions In The System.Respond To Customer Emails, Chats, Or Messages (For Non-Voice Processes).Meet Quality, Productivity, And Customer Satisfact.

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status

Salary and benefits

You will be paid ₹15,000 – ₹25,000 per month.

Requirements

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Verbal communication, Active listening, Complaint handling and Typing speed
• Basic English
• Freshers can apply
• Someone calm under pressure and polite

Quick facts

• Work location: Sector 63 - Noida, Delhi, Delhi
• Vacancies: 20
• Work mode: On-site
• Job type: Full time
• Shift: 9:30 PM - 6:30 AM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Ayirp Solutions reviews applications regularly.