Team Leader / Supervisor

Ayurlife India Private Limited is looking for a Team Leader / Supervisor to join its team in Shahupuri, Kolhapur. Salary is up to ₹50,000/month. The team is filling 30 vacancies.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Typing speed, Complaint handling, Active listening and CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.
• A polite, calm under pressure attitude

Compensation

Compensation: ₹15,000 – ₹50,000 per month.

Roles and responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Job location: Shahupuri, Kolhapur, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 30
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Ayurlife India Private Limited reviews applications regularly.