Ecommerce Account Manager

A new Ecommerce Account Manager role is open at Bags & Clutches, Moti Nagar, Delhi. Freshers can apply. Salary is up to ₹25,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Skills Needed : Email, Computer | Basic Excel, MS Power Point, Record Management

Your responsibilities

Here is what a typical day looks like:

• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You'll log every interaction and its outcome in the support system.

What you get

Compensation: ₹20,000 – ₹25,000 per month.

What we are looking for

• Ideal for freshers starting their career
• Education: Graduate
• Comfortable with Basic Excel, Computer, Email, Ms Power Point, Record Management
• Female Only
• Good English
• Freshers can apply
• Skills Needed: Email, Computer
• Basic Excel, MS Power Point, Record Management
• You are customer-first and patient

Job details

• Job location: Moti Nagar, Delhi, Delhi
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Bags & Clutches.