Tele Caller

Balaji Consultants is hiring a Tele Caller in Panipat. There are 30 open positions. The pay goes up to ₹10,000/month. Freshers can apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Your responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Pay and perks

Salary: ₹10,000 per month, based on skills and experience.

Eligibility

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with CRM tools, Hindi and English, Verbal communication, Complaint handling
• Basic English
• Freshers can apply
• A polite, customer-first attitude

Job details

• Work location: Panipat, Haryana
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30
• Job type: Full time
• Work type: On-site

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