Telecaller

Balaji Enterprise is looking for a Telecaller to join its team in Azadpur, Delhi. Great for first-time job seekers. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

Here is what a typical day looks like:

• You will meet quality, call-handling and satisfaction targets.
• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system

Salary and benefits

Compensation: ₹8,000 – ₹12,000 per month.

Who can apply

• Open to freshers
• Tenth Pass or equivalent
• Comfortable with Typing speed, Verbal communication, CRM tools, Complaint handling
• Female Only
• No English required
• Freshers can apply
• Someone patient and customer-first

Quick facts

• Job location: Azadpur, Delhi, Delhi
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1

Apply today and take the next step in your career with Balaji Enterprise.