Telecaller

Looking for a Telecaller role in Barahanagar, Kolkata? Bank Of Baroda is hiring now. Salary is up to ₹12,000/month. Great for first-time job seekers.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Candidate profile

• No prior experience needed — freshers can apply
• Minimum qualification: Tenth Pass
• Skills: Typing speed, CRM tools, Verbal communication, Complaint handling
• No English required
• Freshers can apply
• You are patient and polite

Salary

Compensation: ₹10,000 – ₹12,000 per month.

Day-to-day work

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Job details

• Job location: Barahanagar, Kolkata, West Bengal
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based

Click Apply to send your profile to Bank Of Baroda. It takes less than a minute.