Telecalling Team Leader

Join Bankera as a Telecalling Team Leader in Udhna, Surat. The pay goes up to ₹22,000/month.

In the employer’s words

Lead And Manage The Telecalling Team.Achieve Daily And Monthly Targets.Monitor Calls And Provide Feedback.Train New Telecallers.Prepare Daily/Weekly Reports.Handle Customer Escalations.Maintain Team Discipline And Attendance.Improve Lead Conversion Strategies. More Than 2 Years Experience Compulsory. | Type : Outbound, Inbound, Sales | Languages : Gujarati, Hindi, English | Preferred Experience In : Real Estate

Compensation

You will be paid ₹18,000 – ₹22,000 per month.

Key responsibilities

Here is what a typical day looks like:

• You will resolve queries and complaints with patience and accuracy.
• You'll handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Candidate profile

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Gujarati, Hindi, Inbound, Outbound, Real Estate, Sales
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Sales
• Languages: Gujarati, Hindi, English
• Preferred Experience In: Real Estate
• You are customer-first and polite

Job at a glance

• Job location: Udhna, Surat, Gujarat
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site

Ready to start? Upload your resume and apply to Bankera today.