Education Counsellor

Bansal Classes Pvt Ltd wants to bring on an Education Counsellor for its Pimple Saudagar, Pune team. The team is filling 3 vacancies. You can earn up to ₹25,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Hindi and English, Verbal communication, Complaint handling and Typing speed
• No English required
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and calm under pressure

What you get

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Day-to-day work

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• You'll handle inbound and outbound customer calls, chats or emails.

Quick facts

• Location: Pimple Saudagar, Pune, Maharashtra
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Openings: 3

Ready to start? Upload your resume and apply to Bansal Classes Pvt Ltd today.