Telecaller

Barby Airtel has an opening for a Telecaller based in Gandhipuram, Coimbatore. Salary is up to ₹20,000/month. Great for first-time job seekers.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

As a Telecaller, your work will include:

• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

What we are looking for

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of CRM tools, Active listening, Hindi and English and Complaint handling
• Female Only
• Basic English
• Freshers can apply

Compensation

Salary: ₹18,000 – ₹20,000 per month, based on skills and experience.

Position details

• Work location: Gandhipuram, Coimbatore, Tamil Nadu
• Employment type: Full time
• Vacancies: 1
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Barby Airtel. It takes less than a minute.