Client / Customer Care Executive & ...

Looking for a Client / Customer Care Executive & ... role in Abids, Hyderabad? Basil Gem Lab is hiring now. You can earn up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Languages : Telugu, English

Salary and benefits

The salary for this role is ₹12,000 – ₹15,000 per month.

Requirements

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Skills: English, Telugu
• Female Only
• Good English
• Freshers can apply
• Languages: Telugu, English
• Someone polite and calm under pressure

Roles and responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You'll identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Position details

• Work location: Abids, Hyderabad, Telangana
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Timings: 10:30 AM - 5:30 PM | Monday to Saturday
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Basil Gem Lab reviews applications regularly.