Service Assistant

Baskin Robbins is looking for a Service Assistant to join its team in Lohegaon, Pune. Freshers can apply. You can earn up to ₹12,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders.

Requirements

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Comfortable with Hindi and English, Typing speed, CRM tools, Active listening
• Basic English
• Freshers can apply
• A patient, customer-first attitude

Day-to-day work

Here is what a typical day looks like:

• You'll identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Pay and perks

Compensation: ₹5,000 – ₹12,000 per month.

Position details

• Job location: Lohegaon, Pune, Maharashtra
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Baskin Robbins reviews applications regularly.