Telecaller

Bawa Estate Deals is looking for a Telecaller to join its team in Bhai Randhir Singh Nagar, Ludhiana. The pay goes up to ₹20,000/month. No experience? You can still apply.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you get

The salary for this role is ₹15,000 – ₹20,000 per month.

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Skills: Active listening, Hindi and English, Verbal communication, Typing speed
• Basic English
• Freshers can apply
• A patient, calm under pressure attitude

Day-to-day work

• You'll follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Job details

• Work location: Bhai Randhir Singh Nagar, Ludhiana, Punjab
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Bawa Estate Deals. It takes less than a minute.