Senior Telecaller

Bengal Speech and Hearing Pvt limited is hiring a Senior Telecaller in Prince Anwar Shah Road, Kolkata. Salary is up to ₹20,000/month. There are 5 open positions.

In the employer’s words

Handle Customers Inbound And Outbound Calls. Solving Queries, Telling Them About Products / Offers / Services. 1 - 2 Years Experience Compulsory. | Type : Domestic, Sales, Inbound, Mutual Funds | Languages : English, Hindi, Bengali | Preferred Experience In : Real Estate

Pay and perks

You will be paid ₹15,000 – ₹20,000 per month.

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Skills: Bengali, Domestic, English, Hindi, Inbound, Mutual Funds, Real Estate, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Sales, Inbound, Mutual Funds
• Languages: English, Hindi, Bengali
• Preferred Experience In: Real Estate
• Someone polite and customer-first

Key responsibilities

As a Senior Telecaller, your work will include:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Job details

• Job location: Prince Anwar Shah Road, Kolkata, West Bengal
• Employment type: Full time
• Work mode: Work from office
• Openings: 5
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Timings: 09:30 am - 6:30pm | Monday to Saturday

Apply today and take the next step in your career with Bengal Speech and Hearing Pvt limited.