Operation Manager

Bhagyalaxmi steels wants to bring on an Operation Manager for its Bhosari, Pune team. Salary is up to ₹30,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Skills Needed : Email, Computer | Advanced Excel

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Advanced Excel, Computer, Email
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Skills Needed: Email, Computer
• Advanced Excel
• Someone patient and calm under pressure

What the job involves

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.
• You will log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails

What you get

Compensation: ₹25,000 – ₹30,000 per month.

Quick facts

• Work location: Bhosari, Pune, Maharashtra
• Job type: Full time
• Timings: 9:30 AM - 7:30 PM |FRIDAY to WEDNESDAY
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Bhagyalaxmi steels reviews applications regularly.