Ecommerce Account Manager

Bhaktinandan Fashion is hiring an Ecommerce Account Manager in Katargam, Surat. The pay goes up to ₹25,000/month. 3 candidates will be hired for this role.

Note from the employer

Responsible For Providing Business Solutions, Analyse And Resolve Issues, Increase Business Profit. 1 - 2 Years Experience Compulsory. | Skills Needed : Computer | Basic Excel

Roles and responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.
• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Basic Excel, Computer
• Basic English
• 1 - 2 Years Experience Compulsory.
• Skills Needed: Computer
• Basic Excel
• A patient, customer-first attitude

Salary and benefits

Compensation: ₹10,000 – ₹25,000 per month.

Position details

• Job location: Katargam, Surat, Gujarat
• Openings: 3
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work type: On-site
• Job type: Full time

Click Apply to send your profile to Bhaktinandan Fashion. It takes less than a minute.