Supervisor

Bharat Digital wants to bring on a Supervisor for its Greater Noida, Delhi team. Salary is up to ₹30,000/month. Great for first-time job seekers.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

What you get

The salary for this role is ₹25,000 – ₹30,000 per month.

Requirements

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Active listening, Hindi and English, CRM tools and Complaint handling
• Basic English
• Freshers can apply

What the job involves

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Job at a glance

• Job location: Greater Noida, Delhi, Delhi
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based

Apply today and take the next step in your career with Bharat Digital.