Customer Retention Officer

Looking for a Customer Retention Officer role in Mysuru? Bharat Financial Inclusion Limited is hiring now. 30 candidates will be hired for this role. You can earn up to ₹20,000/month.

In the employer’s words

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. Languages : Kannada

What the job involves

In this role, you will:

• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You'll handle inbound and outbound customer calls, chats or emails.

Salary

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Who can apply

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Kannada
• Male Only
• Basic English
• Freshers can apply
• Languages: Kannada
• A customer-first, patient attitude

Position details

• Location: Mysuru, Karnataka
• Vacancies: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Timings: 7:00 AM - 3:30 PM | Monday to Saturday

Click Apply to send your profile to Bharat Financial Inclusion Limited. It takes less than a minute.