Customer Retention Officer

Looking for a Customer Retention Officer role in Salem? Bharat Financial Inclusion Limited is hiring now. Salary is up to ₹18,000/month. 30 candidates will be hired for this role. Freshers can apply.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. Type : Sales | Marketing | Languages : Tamil

Pay and perks

Compensation: ₹15,000 – ₹18,000 per month.

What we are looking for

• Ideal for freshers starting their career
• Minimum qualification: Tenth Pass
• Comfortable with Marketing, Sales, Tamil
• No English required
• Freshers can apply
• Type: Sales
• Marketing
• Languages: Tamil
• A patient, polite attitude

Day-to-day work

• Follow call scripts and update customers on ticket status.
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Work location: Salem, Tamil Nadu
• Work type: Office-based
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Bharat Financial Inclusion Limited.