Telecaller

Bharath Solar Energy is looking for a Telecaller to join its team in Balaji Nagar, Nellore. Great for first-time job seekers. Salary is up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Who can apply

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of CRM tools, Active listening, Hindi and English and Typing speed
• Basic English
• Freshers can apply

Salary

The salary for this role is ₹8,000 – ₹12,000 per month.

Key responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Job details

• Job location: Balaji Nagar, Nellore, Andhra Pradesh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Work type: Work from office
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Bharath Solar Energy reviews applications regularly.