Team Leader

Join Bharati Axa Group Of Companies as a Team Leader in Bidhan Nagar, Kolkata. 30 candidates will be hired for this role. You can earn up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Bengali, Hindi, English

Key responsibilities

As a Team Leader, your work will include:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Skills and qualifications

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Bengali, English, Hindi
• Basic English
• Freshers can apply
• Languages: Bengali, Hindi, English
• Someone polite and calm under pressure

Compensation

Compensation: ₹18,000 – ₹25,000 per month.

Job details

• Work location: Bidhan Nagar, Kolkata, West Bengal
• Work mode: On-site
• Employment type: Full time
• Working hours: 10:30 AM - 5:00 PM | Monday to Friday
• Vacancies: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Friday

If this job suits you, apply now — shortlisted candidates will be contacted by Bharati Axa Group Of Companies.