Tele Caller

Bharati Enterprises wants to bring on a Tele Caller for its Danapur, Patna team. The team is filling 2 vacancies. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Languages : Hindi, English

Candidate profile

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of English and Hindi
• Female Only
• Basic English
• Freshers can apply
• Languages: Hindi, English
• Someone polite and calm under pressure

Compensation

The salary for this role is ₹10,000 – ₹12,000 per month.

Roles and responsibilities

As a Tele Caller, your work will include:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Job details

• Job location: Danapur, Patna, Bihar
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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