Team Leader

Bharti Axa is hiring a Team Leader in Park Street, Kolkata. Freshers can apply. Salary is up to ₹35,000/month. There are 19 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

What you will do

As a Team Leader, your work will include:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant

What you get

The salary for this role is ₹25,000 – ₹35,000 per month.

Eligibility

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: Hindi and English, Active listening, Typing speed, CRM tools
• Basic English
• Freshers can apply
• Someone patient and polite

Job details

• Job location: Park Street, Kolkata, West Bengal
• Employment type: Full time
• Openings: 19
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Bharti Axa. It takes less than a minute.