Telecaller

Start your next role as a Telecaller with Bibek Associates in Khordha, Bhubaneswar. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Hindi and English, Typing speed, CRM tools, Active listening
• Female Only
• No English required
• 1 - 2 Years Experience Compulsory.
• A patient, customer-first attitude

Day-to-day work

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Compensation

Salary: ₹12,000 per month, based on skills and experience.

Job at a glance

• Job location: Khordha, Bhubaneswar, Odisha
• Vacancies: 1
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Bibek Associates.