Telecaller

Start your next role as a Telecaller with Big Daddy Nutrition in Nana Varachha, Surat. The team is filling 2 vacancies. The pay goes up to ₹35,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Sales | Marketing | Languages : Gujarati, Hindi, English

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Gujarati, Hindi, Marketing, Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Marketing
• Languages: Gujarati, Hindi, English
• A customer-first, patient attitude

Roles and responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Compensation

The salary for this role is ₹12,000 – ₹35,000 per month.

Job at a glance

• Location: Nana Varachha, Surat, Gujarat
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Timings: 9:00 AM - 7;00 PM | Monday to Saturday
• Vacancies: 2

Apply today and take the next step in your career with Big Daddy Nutrition.