Customer Support Officer

Bigintent Global India Private Limited is hiring a Customer Support Officer in Shamshabad Road, Agra. The team is filling 3 vacancies. The pay goes up to ₹25,000/month.

Note from the employer

Key Responsibilities: Handle Customer Inquiries And Complaints Through Phone, Email, And Chat In A Courteous And Professional Manner. Provide Accurate Information About Products, Services, Warranty, Delivery, And Return Policies. Diagnose Customer Issues And Troubleshoot Problems, Offering Effective Solutions. Process Orders, Returns. More Than 2 Years Experience Compulsory. | > 30 WPM Typing Speed | Skills Needed : Email, Computer

Pay and perks

Compensation: ₹10,000 – ₹25,000 per month.

Skills and qualifications

• At least 2 years of relevant experience
• Education: 12th Pass
• Skills: > 30 Wpm Typing Speed, Computer, Email
• Good English
• More Than 2 Years Experience Compulsory.
• > 30 WPM Typing Speed
• Skills Needed: Email, Computer
• A polite, customer-first attitude

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Job details

• Work location: Shamshabad Road, Agra, Uttar Pradesh
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based
• Vacancies: 3

Ready to start? Upload your resume and apply to Bigintent Global India Private Limited today.