Team Leader

Bilal Saifi (B J Bright Enterprises) has an opening for a Team Leader based in Sector 18 - Noida, Delhi. You can earn up to ₹40,000/month. There are 5 open positions.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales, Inbound, Outbound | Languages : Hindi, English

Roles and responsibilities

As a Team Leader, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

What we are looking for

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English, Hindi, Inbound, Outbound and Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Inbound, Outbound
• Languages: Hindi, English
• A customer-first, calm under pressure attitude

Pay and perks

Compensation: ₹25,000 – ₹40,000 per month.

Job details

• Job location: Sector 18 - Noida, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Vacancies: 5
• Shift: 10:00 AM - 6:30 PM | Wednesday to Monday
• Employment type: Full time

Apply today and take the next step in your career with Bilal Saifi (B J Bright Enterprises).