Technical Support Executive

BitBison Private Limited wants to bring on a Technical Support Executive for its Hadapsar, Pune team. There are 3 open positions. Salary is up to ₹18,000/month.

Employer’s description

Understand Client Issues , Diagnose Them And Solve Them. The Issues Are Regarding Company Products Or Related Software. More Than 2 Years Experience Compulsory.

Key responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

What you get

The salary for this role is ₹15,000 – ₹18,000 per month.

Eligibility

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of CRM tools, Verbal communication, Active listening and Hindi and English
• Basic English
• More Than 2 Years Experience Compulsory.
• A customer-first, calm under pressure attitude

Job at a glance

• Location: Hadapsar, Pune, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday
• Vacancies: 3

Ready to start? Upload your resume and apply to BitBison Private Limited today.