Manager

Join Blb impex as a Manager in Khalpara, Siliguri. Salary is up to ₹15,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Bengali, English, Hindi

Roles and responsibilities

• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy

Eligibility

• 2+ years of experience in a similar role
• Education: 12th Pass
• Skills: Bengali, English, Hindi
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Bengali, English, Hindi
• A patient, calm under pressure attitude

Pay and perks

The salary for this role is ₹8,000 – ₹15,000 per month.

Job details

• Location: Khalpara, Siliguri, West Bengal
• Employment type: Full time
• Work mode: Office-based
• Openings: 1
• Shift: 9:30 AM - 9 PM | Monday to Saturday (according to work)
• Interview: 2:00pm - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Blb impex reviews applications regularly.