Email Support Executive

Join Bluestone Consultancy as an Email Support Executive in Kphb, Hyderabad. The pay goes up to ₹18,000/month. No experience? You can still apply. 2 candidates will be hired for this role.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : International

What you get

You will be paid ₹17,000 – ₹18,000 per month.

Requirements

• Freshers are welcome to apply
• Graduate or equivalent
• Comfortable with International
• Basic English
• Freshers can apply
• Type: International

Your responsibilities

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• You will identify upsell opportunities where relevant.
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA

Job details

• Job location: Kphb, Hyderabad, Telangana
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Job type: Full time

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