Customer Relationship Management (C...

Looking for a Customer Relationship Management (C... role in Sector 48 - Gurgaon, Delhi? Bookmyassets is hiring now. The team is filling 2 vacancies. The pay goes up to ₹40,000/month.

Employer’s description

Key Responsibilities Send Receipts, Welcome Letters And Confirmation Emails Share Payment Reminders And Follow Up Mails Send Birthday And Festive Mails To Customers Maintain Customer Data And Crm Records Coordinate With Sales And Accounts Teams Design Basic Email Creatives Using Canvaskills Required Graduate With 1 To 2 Years Crm O. More Than 2 Years Experience Compulsory. | Type : Outbound

What the job involves

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Who can apply

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Outbound
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound
• A calm under pressure, patient attitude

Salary and benefits

The salary for this role is ₹25,000 – ₹40,000 per month.

Job details

• Work location: Sector 48 - Gurgaon, Delhi, Delhi
• Work mode: Work from office
• Job type: Full time
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Openings: 2
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday

Apply today and take the next step in your career with Bookmyassets.