Customer Care Associate

Bpo Convergence Private Limited wants to bring on a Customer Care Associate for its Six-mile, Guwahati team. No experience? You can still apply. Salary is up to ₹13,000/month. There are 30 open positions.

In the employer’s words

We Are Looking For A Customer Care Executive (Cce) To Join Our Dynamic Bpo Team. The Ideal Candidate Will Be Responsible For Handling Customer Queries, Providing Accurate Information, And Ensuring High-Quality Service Delivery Over Voice Or Non-Voice Channels. Type : Inbound, Domestic, Outbound

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, Inbound and Outbound
• Male Only
• Basic English
• Freshers can apply
• Type: Inbound, Domestic, Outbound
• A calm under pressure, polite attitude

Pay and perks

You will be paid ₹12,000 – ₹13,000 per month.

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.
• You will log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant

Quick facts

• Job location: Six-mile, Guwahati, Assam
• Employment type: Full time
• Timings: Female Candidates: Rotational Shifts / Male Candidates: Evening & Night Shifts / Weekly Off: 1 day per week (rotational)
• Work mode: On-site
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Bpo Convergence Private Limited today.